Loyalty Program Terms and Conditions

§ 1. General Provisions

1. These Terms and Conditions set out the rules of the Loyalty Program operated in the Online Store available at https://carnilove.com/pl .2. The organizer of the Loyalty Program is AZAN 1 sp. z o.o. (formerly AZAN sp. z o.o. sp. k.), with its registered office in Radom (26-617), at ul. Wielogórska 15, entered in the Register of Entrepreneurs maintained by the District Court Lublin-Wschód in Lublin, with its seat in Świdnik, 6th Commercial Division of the National Court Register, under KRS number 0001213921, NIP: 9481788471, REGON: 670943100, BDO: 000128518, email address: sklep@carnilove.pl.3. The Program is a service provided electronically. The Loyalty Program is operated within the territory of the Republic of Poland, exclusively through the Online Store available at https://carnilove.com/pl .4. Participation in the Loyalty Program is free of charge.5. These Terms and Conditions supplement the Store Terms and Conditions available at https://carnilove.com/pl/pages/regulamin . In matters relating exclusively to participation in the Program and the awarding, activation, redemption, deduction and validity of Points, these Terms and Conditions shall prevail. In all other matters, the Store Terms and Conditions shall prevail.

§ 2. Definitions

1. Capitalized terms not defined in these Terms and Conditions shall have the meanings assigned to them in the Store Terms and Conditions. This applies in particular to the following terms: Online Store, Seller, Account, Order, Sales Agreement, Subscription, Product, Cart, Promotion, Consumer, Newsletter and Business Days.2. The terms used in these Terms and Conditions shall have the following meanings:

1. Program / Loyalty Program – the loyalty program operated by the Organizer under the rules set out in these Terms and Conditions in the Online Store available at https://carnilove.com/pl;

2. Terms and Conditions – these Loyalty Program Terms and Conditions;

3. Store Terms and Conditions – the terms and conditions of the Online Store available at https://carnilove.com/pl/pages/regulamin;

4. Organizer – the Seller, namely AZAN 1 sp. z o.o. (formerly AZAN sp. z o.o. sp. k.), with its registered office in Radom, as referred to in § 1(2);

5. Participant – a Buyer who holds an Account and has joined the Program in accordance with § 3;

6. Points – units awarded to a Participant under the Program, which may be redeemed for a reduction in the price (discount) of Products in accordance with these Terms and Conditions;

7. Pending Points – Points recorded in the Participant's Account that have not yet been activated and cannot be redeemed;

8. Active Points – Points recorded in the Participant's Account that have been activated and may be redeemed in accordance with these Terms and Conditions;

9. Points Balance – the number of Active Points recorded in the Participant's Account and available for redemption. Pending Points are displayed separately and are not included in the Points Balance until activated;

10. Program Participation Agreement – an agreement for the electronic provision of a service enabling the Participant to participate in the Program, in particular to earn, accumulate and redeem Points, concluded between the Organizer and the Participant under these Terms and Conditions;

11. Order Value – the total gross price of the Products included in an Order, after applying discounts and Promotions, excluding delivery costs;

12. Subscription Order – any Order fulfilled under a Subscription, including the first Order.

§ 3. Participation in the Loyalty Program

1. Only a Buyer who has a registered Account in the Online Store operated at https://carnilove.com/pl may participate in the Loyalty Program. Participation in the Loyalty Program is an integral part of the Account and does not require separate registration.2. A Participant who creates a new Account joins the Program upon registration of the Account. Before registration, the Organizer makes these Terms and Conditions available to the Participant, and acceptance thereof is a condition for creating an Account.3. The Program Participation Agreement is concluded for an indefinite period and remains in effect for as long as the agreement for maintaining the Account, subject to earlier termination of the Program by the Organizer.4. A Participant may participate in the Program using only one Account. Points accumulated in different Accounts cannot be combined.5. Participation in the Program is voluntary, and the customer remains entitled to place Orders in the Online Store without logging into an Account.6. The Organizer may refuse admission to the Program or suspend the possibility of joining the Program if the Buyer does not meet the requirements specified in these Terms and Conditions or if the Buyer's previous Program Participation Agreement was terminated with immediate effect due to a serious breach of these Terms and Conditions. The Buyer must be informed of the reason for such refusal or suspension.

§ 4. Rules for Awarding Points

1. Points are awarded for Orders placed by a Participant after logging into their Account and joining the Program.2. The basis for calculating Points is the gross amount actually paid by the Participant for the Products included in the Order. Delivery costs and any portion of the price reduced through the redemption of Points or other discounts or promotions applicable at the time of placing the Order are excluded from the calculation basis. Points are awarded only for complete multiples of PLN 10. Any remaining amount is disregarded.3. For a one-time Order, the Participant receives 1 Point for every full PLN 10 of the calculation basis.4. For a Subscription Order, the Participant receives three times the number of Points specified in paragraph 3, i.e. 3 Points for every full PLN 10 of the calculation basis. This rule applies to every delivery under the Subscription, including the first delivery.5. If an Order includes both Products purchased on a one-time basis and Products purchased under a Subscription, Points are calculated separately for each part in accordance with paragraphs 3 and 4.6. Points for an Order are recorded in the Account when payment is credited and are assigned Pending status. Pending Points are visible in the Account but cannot be redeemed. Points become Active 14 calendar days after the date on which payment for the Order is credited and may then be redeemed against subsequent Orders. If, before the end of this period, the Participant withdraws from the Sales Agreement or the Order is cancelled, the Pending Points awarded for the returned Products will not be activated and will be removed from the Account.7. No Points are awarded for Orders that remain unpaid or are cancelled before payment is made, including Subscription Orders for which payment has not been collected.8. The Organizer may periodically award Bonus Points as part of special campaigns. Information about the campaign, the number of Points awarded and its duration will be published in the Online Store or in the Account. The end of a campaign does not affect Points already awarded. Bonus Points become Active upon being awarded.9. The number of Points that a Participant will receive for a given Order is displayed in the Cart before the Order is placed.10. The Points Balance, the number of Pending Points together with their activation dates, and the history of Points awarded and redeemed are available in the Participant's Account at https://carnilove.com/pl/account .

§ 5. Redemption of Points

1. Points reduce the price of Products. One Point corresponds to a discount of PLN 0.30 (in words: thirty groszy).2. A Participant may redeem only Active Points against any selected Order. To do so, after logging into their Account, the Participant selects in the Cart the number of Points they wish to redeem, subject to paragraphs 3 and 10. The Participant specifies the number of Points before placing the Order.3. The Participant specifies in the Cart the number of Points they wish to redeem against a given Order. The minimum number of Points required for redemption is 100. Above this threshold, the Participant may redeem any number of Points, provided they have a sufficient number of Active Points and the discount falls within the limit specified in paragraph 10. Only one Points redemption amount may be selected per Order. Unused Points remain in the Account.1. The Organizer may reduce the minimum number of Points required for redemption at any time. The Organizer will inform Participants of such a change through their Accounts or the Online Store. Any increase in the minimum number of Points shall be implemented in accordance with § 12 of these Terms and Conditions.4. Points do not reduce the delivery costs of an Order.5. The threshold for free delivery is determined based on the Order Value after applying any price reductions resulting from Points or additional discounts.6. Redeemed Points are deducted from the Points Balance when the Order is placed. If the Order is not paid for or is cancelled, the Points are returned to the Account.7. Redemption of Points constitutes a discount. The proof of purchase indicates the price of the Products after the discount.8. Points may also be redeemed against Subscription Orders in accordance with the rules set out in this section. For the first Order, the Participant selects the redemption option in the Cart. For subsequent deliveries, the Participant selects the redemption option in their Account, in the Subscription panel, no later than 3 calendar days before payment is collected for the relevant delivery. If the Participant selects the redemption option after this deadline, the discount will be applied to the next scheduled delivery under the Subscription. If payment for a delivery is not collected or the delivery is cancelled, the Points are returned to the Account.9. Points may be combined with Promotions and other discounts applied in the Cart, including discount codes, subject to paragraphs 10–12.10. The total discount obtained in the Cart through Promotions, discount codes and the redemption of Points may not exceed 50% of the value of the Products in the Cart. The value of the Products in the Cart is calculated using the gross prices displayed on the Product pages at the time of placing the Order, excluding delivery costs. The price displayed on the Product page is used as the calculation basis even if it is already a reduced price, and such an existing price reduction is not included in the limit.11. If the total discount would exceed the limit referred to in paragraph 10, the Online Store will not accept the Order and will inform the Participant in the Cart that the limit has been exceeded. To place the Order, the Participant may opt out of a Promotion (where possible) or a discount code, select a lower Points redemption amount or decide not to redeem Points. The amount payable and the number of Points to be redeemed are displayed in the Cart before the Order is placed. Points not redeemed remain in the Account.12. The Organizer may specify in the rules of a particular Promotion or discount code that it cannot be combined with Points redemption. The Organizer will provide this information clearly and prominently in the terms or description of the Promotion or discount code, so that the Participant can review it before placing an Order. Such a restriction does not apply to Orders placed before its introduction.

§ 6. Validity of Points

1. Points are valid indefinitely and do not expire due to the passage of time or inactivity on the part of the Participant, in particular due to failure to place Orders or log into the Account. Points expire only in the circumstances specified in § 8(1).2. Points cannot be exchanged for cash or any other monetary or non-monetary equivalent.3. Points cannot be transferred to other Participants, Customers or other persons, or otherwise disposed of without placing an Order.4. Points do not constitute a means of payment or electronic money.

§ 7. Product Returns, Withdrawal from the Agreement and Complaints

1. If a Participant withdraws from the Sales Agreement under the Store Terms and Conditions or submits a Complaint accepted by the Organizer (where the Customer receives a full or partial refund for the returned Products), the Organizer deducts from the Account the Points awarded for the returned Products. The same applies to cancellation of a paid Order, failure to collect a shipment or return of ordered Products, where this results in a refund of payment.If these Points still have Pending status, they will not be activated and will be removed from the Participant's Account.2. In the event of a partial return of Products, the Organizer deducts Points in proportion to the price of the returned Products relative to the basis used to calculate Points for the entire Order. The Organizer does not deduct Points if a complaint results in the repair or replacement of a Product, or in other cases where the Participant does not receive a refund.3. Points may only be deducted up to the amount of the current Points Balance. If the Participant has already redeemed Points and the Points Balance is lower than the number of Points to be deducted, the Organizer deducts only the Points available in the Account. The Points Balance cannot be negative.4. The Organizer will not require the Participant to pay the monetary equivalent of Points that cannot be deducted and will not reduce the amount refunded to the Participant by such an equivalent.5. Refunds are processed in accordance with the Store Terms and Conditions. The Participant receives a refund of all payments actually made.6. If a Participant receives a refund for Products whose price was reduced through the redemption of Points, the Organizer restores those Points to the Account within 14 calendar days from the date of the refund. In the case of a partial return of Products, Points are restored in proportion to their price. Restored Points become Active upon restoration.7. The Participant is informed of every deduction and restoration of Points through their Account or by email sent to the email address associated with the Account.8. The provisions of this section do not limit any consumer rights arising under applicable law or the Store Terms and Conditions.

§ 8. Expiration of Points

1. Points expire in the following circumstances:

1. deletion of the Account – all Points accumulated in the Account expire;

2. termination of the Program – all Points remaining unused by the date specified in § 12 of these Terms and Conditions expire;

3. refund of payment for Products in the circumstances specified in § 7;

4. Points having been awarded without entitlement;

5. Points having been obtained in breach of these Terms and Conditions.

2. The Organizer has the right to verify whether Points have been correctly awarded and redeemed. The Organizer may deduct Points awarded without entitlement from the Account. The Organizer will notify the Participant of the deduction and its reason by email sent to the address associated with the Account. Points are considered to have been awarded without entitlement in particular where:

1. a system error resulted in more Points being awarded than permitted under § 4 of these Terms and Conditions, for example where Points were credited twice for the same Order;

2. Points were awarded for an Order for which payment was not ultimately credited or was reversed;

3. Bonus Points were awarded for an action that was not actually performed, or were awarded again for an action intended to be rewarded only once, such as a subsequent subscription to the Newsletter.

3. A breach of these Terms and Conditions includes, in particular:

1. participating in the Program using more than one Account, including creating additional Accounts to obtain Bonus Points again;

2. placing Orders solely to obtain Points, with the intention of redeeming them and returning the Products, especially where such conduct is repeated;

3. obtaining Points using automated software or by circumventing the Online Store's security measures;

4. knowingly exploiting a system error to obtain Points;

5. providing false information to obtain Bonus Points, for example subscribing to the Newsletter using someone else's email address or a fictitious email address;

6. obtaining Points for the purchase of Products intended for resale;

7. transferring or selling Points, or allowing another person to use the Account for the purpose of redeeming Points.

4. Where there is a reasonable suspicion of a breach of these Terms and Conditions, the Organizer may suspend the ability to earn and redeem Points for the duration of the investigation, but for no longer than 14 calendar days. The Organizer will promptly inform the Participant by email of the suspension and its reason.5. If a breach of these Terms and Conditions is confirmed, the Organizer may cancel Points obtained in breach of the Terms and Conditions. In the event of a serious or repeated breach, the Organizer may terminate the Program Participation Agreement and the agreement for maintaining the Account with immediate effect, resulting in the expiration of all Points accumulated in the Account. The Organizer will inform the Participant of the decision and its justification by email.6. The Organizer does not pay the monetary equivalent of expired Points. Points deducted or cancelled incorrectly will be restored to the Account promptly, no later than 14 calendar days after the complaint has been accepted.7. The Participant may challenge the Organizer's decisions through the complaint procedure specified in § 10.

§ 9. Withdrawal from the Loyalty Program

1. Participation in the Program is an integral part of the Account. It is not possible to withdraw from the Program while retaining the Account.2. The Participant may withdraw from the Program at any time, without providing a reason and without incurring any costs, by sending a notification to sklep@carnilove.pl. Withdrawal from the Program results in deletion of the Account.3. The Participant is not required to accumulate or redeem Points. After deleting the Account, the Participant may continue placing Orders without registration, in accordance with the Store Terms and Conditions.4. Orders placed before the Account is deleted, for which Points have been redeemed, will be fulfilled under the existing terms.5. Creating a new Account constitutes rejoining the Program. Points that expired as a result of deleting the previous Account will not be restored.6. If, after deletion of the Account, the Buyer returns Products whose price was reduced through the redemption of Points, the Buyer will receive a refund of the payments actually made. Points will not be restored in such circumstances.

§ 10. Complaints Concerning the Loyalty Program

1. A Participant may submit a complaint concerning the Program:

1. electronically – to the email address: sklep@carnilove.pl;

2. in writing – to the address: AZAN 1 sp. z o.o. (formerly AZAN sp. z o.o. sp. k.), Wielogóra, ul. Warszawska 98/100, 26-660 Wielogóra.

2. A complaint may concern, in particular:

1. incorrect calculation, activation, redemption, deduction, restoration or expiration of Points;

2. incorrect operation of the Account in relation to the Program;

3. suspension of the ability to earn or redeem Points;

4. termination of the Program Participation Agreement by the Organizer;

5. refusal to allow participation in the Program.

3. To facilitate the handling of a complaint, it should contain information enabling identification of the Account, the Order number if the complaint relates to an Order, and a description of the problem. The Organizer may request that the Participant provide additional information necessary to process the complaint.4. The Organizer will examine the complaint promptly, no later than 14 days from the date of its receipt. The response will be sent to the Participant's email address or communicated in another manner specified by the Participant. Failure to respond to a complaint submitted by a Consumer within the above period shall be deemed acceptance of the complaint.5. Information on out-of-court complaint handling and dispute resolution procedures is provided in the Store Terms and Conditions.6. Submitting a complaint does not exclude the Participant's right to pursue claims before a court.

§ 11. Personal Data

1. The Organizer is the controller of the Participants' personal data.2. Participants' personal data are processed in connection with participation in the Program in accordance with the Privacy Policy available at https://carnilove.com/pl/pages/polityka-prywatnosci . The Privacy Policy specifies, in particular, the purposes and legal bases of data processing, data retention periods and the rights granted to Participants.

§ 12. Final Provisions

1. The Organizer may amend these Terms and Conditions for the following important reasons:

1. the need to amend the Terms and Conditions directly resulting from changes in applicable law, to the extent that the amendments reflect such changes;

2. the need to amend the Terms and Conditions resulting from obligations imposed by public administrative authorities or courts, to the extent that the amendments reflect such obligations;

3. expansion or modification of the functionality of the Online Store or the Program, including the introduction of new ways of earning or redeeming Points;

4. technological changes affecting the operation of the Program, provided that they do not conflict with the legitimate interests of Participants;

5. editorial changes that do not affect the rights and obligations of the Participant or the Organizer;

6. updates to contact details or links included in the Terms and Conditions;

7. improvements in security and prevention of abuse;

8. improvements in the quality and manner of providing customer service to Participants;

9. changes in the costs of operating the Program, Product prices or assortment, market conditions or the Organizer's commercial policy that justify adjustments to the rules for awarding or redeeming Points.

2. Amendments to these Terms and Conditions do not affect the terms of Orders placed before the amendments enter into force and do not deprive Participants of rights acquired before that date.3. Information about amendments to these Terms and Conditions will be published in the Online Store and sent to Participants by email together with the amended Terms and Conditions. Amendments will enter into force on the date specified in the notification, which shall be no earlier than 14 calendar days from the date of notification, unless:

1. earlier entry into force is required by law, a final court judgment or a decision of a competent authority;

2. the amendment consists exclusively of adding new functionalities, redemption options or other solutions beneficial to Participants and does not restrict their existing rights; or

3. the amendment is purely editorial or technical and does not affect the rights or obligations of Participants.

4. For the reasons specified in paragraph 1(9), the Organizer may amend the following, including in ways that are less favorable to Participants:

1. the number of Points awarded for Orders, including Subscription Orders;

2. the value of a Point when redeemed for a price reduction and the available Points redemption options;

3. the limit on discounts obtained through Points redemption;

4. the types of activities rewarded with Bonus Points and the number of such Points;

5. the rules for combining Points with other discounts and Promotions, as well as the validity period and activation period of Points.

5. An amendment to these Terms and Conditions does not deprive the Participant of Points awarded before the amendment enters into force. If an amendment reduces the value of a Point or restricts the ability to redeem Points, the Participant may redeem previously accumulated Points under the existing rules until the amendment enters into force.6. A Participant who does not accept an amendment to these Terms and Conditions may withdraw from the Program in accordance with § 9. Until the Program Participation Agreement is terminated, the Participant may redeem Points under the rules applicable before the amendment enters into force.7. The Organizer may terminate the Program for the following important reasons:

1. changes in applicable law or its interpretation, or the issuance of a judgment, decision, recommendation or position by a court or public authority, which prevent or significantly hinder the operation of the Program or increase its costs or legal risks, including changes in the rules governing taxation of the Program;

2. economic unprofitability of the Program, including increased operating costs, reduced profitability of sales in the Online Store, or failure to achieve the Organizer's intended sales targets or Participant activity levels;

3. changes in the Organizer's sales strategy, marketing strategy or pricing policy involving discontinuation of the Loyalty Program or its replacement with another program or form of promotion;

4. changes in the Organizer's or Online Store's business model, including changes in the Product assortment, sales channels or sales platform, or termination or modification of cooperation terms with a manufacturer or supplier of Products;

5. transformation, merger or division of the Organizer, sale of the enterprise or a part thereof including the Online Store, or transfer of the operation of the Online Store to another entity;

6. termination or modification of cooperation terms with the provider of the technical solution supporting the Program, or lack of technical capability to continue operating the Program, including as a result of a failure or security incident;

7. abuse of the Program on a scale that prevents its operation in accordance with its purpose and cannot be remedied through amendments to the Terms and Conditions;

8. termination or suspension of the operation of the Online Store, or liquidation, restructuring or bankruptcy of the Organizer.

8. The Organizer will inform Participants of the termination of the Program through the Online Store and by email at least 30 days in advance. From the date of termination of the Loyalty Program, no further Points will be awarded. Pending Points awarded for Orders paid for before that date will be activated in accordance with § 4(6).9. Points accumulated up to the date of termination of the Program may be redeemed by the Participant for 30 days following that date (the date of termination of the Loyalty Program), in accordance with these Terms and Conditions.10. Points not redeemed by the end of the period referred to above will expire. The Organizer will not pay their monetary equivalent.11. Matters not regulated by these Terms and Conditions shall be governed by the Store Terms and Conditions and Polish law, in particular the Polish Civil Code.12. Nothing in these Terms and Conditions excludes or limits the rights of Participants or Customers arising under mandatory provisions of applicable law.13. The current version of these Terms and Conditions is available in the Online Store at https://carnilove.com/pl/pages/regulamin .14. Points recorded in a Participant's Account before the effective date of these Terms and Conditions remain valid and may be redeemed after that date in accordance with these Terms and Conditions, subject to paragraph 3.15. The introduction of these Terms and Conditions does not result in any reduction in the number or value of Points recorded in the Account before their effective date.16. A Buyer whose Account was created before the effective date of these Terms and Conditions and whose Account contains Points will be informed of the Terms and Conditions, their effective date and the right to withdraw from the Program.17. If the Buyer referred to in paragraph 16 does not withdraw from the Program before the effective date of these Terms and Conditions, the Program Participation Agreement will continue under the rules set out herein.18. These Terms and Conditions enter into force on 16 October 2026.Tłumaczenie zachowuje strukturę, numerację i treść przesłanego regulaminu. Nie stanowi odrębnej weryfikacji prawnej dokumentu.