Complaints & Returns
Complaints & Returns
The product I ordered is missing from my order.
Please contact us at carnilove@vafo.cz. ant let us know which order this concerns (order number) and which product and how many items were not delivered to you. We will forward your complaint to the claims department, which will verify the completeness of the shipment using surveillance footage and provide us with a statement, which we will forward to you immediately so we can resolve the situation together.
A damaged item arrived in my order.
Please contact us at carnilove@vafo.cz. and let us know which order this concerns (order number), which product, and how many items arrived damaged. Please include photos of the damaged product in your email that clearly show the defect. We will forward your claim to our claims department, which will verify the quality of the packaging using surveillance footage and provide us with a statement. We will then forward this statement to you immediately, and we will work together to resolve the situation.
I ordered the wrong item/the item doesn't suit me, so I need to return it.
You may return the merchandise within 14 calendar days of receiving your order. Please send returned products to the following address:
VAFO PRAHA s.r.o.
K Brůdku 94
252 19 Chrášťany, Czech Republic
Merchandise may only be returned in the condition in which it was delivered. Please include the completed form in the package. As soon as we receive the package, we will inspect the returned goods, and if everything is in order, we will refund the amount paid for the returned products.